USM is managed by the SURVUZ Foundation, chairing the USM Management Group - a group of partners that embraced the USM method to deliver better services, consultancy, and tooling. The book is published by Inform-IT, Knowledge Center for Service Organizations and is available through several bookstores.

With USM, service organizations get an Enterprise Service Management System at their disposal, with which they can set up and improve their organization and their routines, and take a big step towards order and structure, satisfied customers and customer excellence. With no more than 5 processes and 8 workflows, every service organization can structurally improve its routines and services.

Both in facilities-related task domains such as ICT, building management, human resources and security, as well as in primary task domains (municipalities, telcos, healthcare institutions, etc.), organizations can use USM to easily and quickly improve their performance, make their tools more effective, or, for example, set up an integrated Shared Service Center.

If you need more input, take a two-day USM Foundation training (for user organizations) or a USM Professional training (for USM coaches and trainers).

USM embodies a revolutionary complexity reduction in the practices of any service organization, achieving a lean design of service delivery. This approach has an impact on the similarly simplified design of the supporting tooling, which quickly puts the organization more in control.