Articles and blogs

Inform-IT has published articles and blogs on many (IT) service management related topics, in magazines, internet platforms, and other media.
For more articles and blogs in Dutch, swith to Dutch language.

  1.  ISO makes a mess of (IT) Service Management – blog LinkedIn 2015
  2. Is IT4IT the next threat to the IT Management market? – blog LinkedIn 2015
  3. The wrong end of the stick – blog LinkedIn 2014
  4. ITIL, or rather ITSL, or even ITSML – blog LinkedIn 2014
  5. Shared Service Centers versus Multi-Disciplinary Service Units – blog LinkedIn 2014
  6. ITIL process templates – a contradictio in terminis – blog LinkedIn 2014
  7. SLA or BLA. Or would you prefer ISA – blog LinkedIn 2014
  8. What is Gartner saying about ITIL these days – blog ITSM Portal 2014
  9. Is ITIL only about infrastructure management – Guidance and misguidance – blog ITSM Portal 2014.
  10. Project or process – why is it so hard to use both – blog ITSM Portal 2013
  11. Mathematics and IT Management, or What are objectives of COBIT’s management processes – blog ITSM Portal 2013
  12. High Level Design Document and TOGAF – blog ITSM Portal 2013
  13. The Problem management practice… in practice.. – blog ITSM Portal 2013
  14. The one-and-only Change Management process – blog ITSM Portal 2013
  15. Alternatives to ITIL – what are they and how should they be managed – blog ITSM Portal 2013
  16. Paper tigers in ITSM – blog ManageEngine 2012
  17. ITIL and Risk Management – blog ITSM Portal 2012
  18. Will the true ‘service management plan’ rise – blog ITSM Portal 2012
  19. ITIL meets Risk Management – blog ITSM Portal 2011
  20. Need new helpdesk tool – blog ITSM Portal 2011
  21. Is Demand – like Supply – a Service domain or not – ITSM PORTAL 2011
  22. ITIL Lite, Fat, Skinny, or…. – ITSM PORTAL 2011
  23. How practical is RACI, and is there a better alternative – ITSM PORTAL 2011
  24. 20 answers to the challenge Describe ITSM in 140 characters – or less… – ITSM PORTAL 2011
  25. The Security Management Function – Interview HES 2011
  26. What the heck is a Service Request – column ITSM PORTAL 2010
  27. Cobit-ISM cross-reference 2009
  28. Cross Reference ITILV3 MOF4 – White paper for Microsoft and OGC – 2009
  29. Functions and Processes in IT Management – article ITSM Global Best Practice Vol 1 – 2008
  30. PMM – The Process Management Matrix – article Global Best Practice Vol I – 2008
  31. This is not IT Governance – article UPGRADE Vol IX-1 Feb 2008
  32. SAME – Strategic Alignment Model Enhanced – white paper 2007 (also: Dutch edition)
  33. Interview with Jan van Bon – ServiceTalk 2007
  34. ITOCO process model – article 2006
  35. ITSMF-NL publication strategy – article for itSMF Japan 2006
  36. Will Japanese business profit from ITIL – article itSMF 2005
  37. Incident and service request – the same or not – article RTE Russia 2004
  38. Integrated Service Management (ISM) – article World Class ITSM Guide 2000
  39. MIP-Managing the Information Provision – article World Class ITSM Guide 2000
  40. Patching the blind spot in implementation of IT Process models – article World Class ITSM Guide 2000