Articles and blogs

Inform-IT has published articles and blogs on many (IT) service management related topics, in magazines, internet platforms, and other media.
For more articles and blogs in Dutch, swith to Dutch language.

  1. “How USM Principles support an integrated Management Architecture for effective Technology Architecture“- LinkedIN blog
  2. “Demystifying the term value stream” – LinkedIN blog
  3. “ISO says: technology is NOT part of the management system“- LinkedIN blog
  4. “Government as a service provider: high time for cathing up!” – LinkedIN blog
  5. “Unthink – How to become a service maangement architect“- LinkedIN blog
  6. “USM versus ITIL, FitSM, COBIT – key differences“- LinkedIN blog
  7. “How many steering wheels does your car have?“- LinkedIN blog
  8. “The concept of priority” – LinkedIN blog
  9. “Demystifying the term MATURITY: The balance between customer and provider” – LinkedIn blog
  10. “Demystifying the term MATURITY: level 5 -business-driven” – LinkedIN blog
  11. “Demystifying the term MATURITY: level 4 – customer driven” – LinkedIN blog
  12. “Demystifying the term MATURITY: level 3 – service driven” – LinkedIN blog
  13. “Demystifying the term MATURITY: level 2 – system driven” –  LinkedIN blog
  14. “Demystifying the term MATURITY: level 1 – technology driven” – LinkedIN blog
  15. “Demystifying the term MATURITY: The model” – LinkedIN blog
  16. “Demystifying the term PROCESS: Process control” –  LinkedIN blog
  17. “Demystifying the term PROCESS: Efficiency requires non-redundancy” – LinkedIN blog
  18. “Demystifying the term PROCESS: Projects follow processes” – LinkedIN blog
  19. “Demystifying the term PROCESS: The process model” –  LinkedIN blog
  20. “Demystifying the term PROCESS: Sub-processes” – LinkedIN blog
  21. “Demystifying the term PROCESS: Customer-relevant and unique purpose” – LinkedIN blog
  22. “Demystifying the term PROCESS: No practical conditions” – LinkedIN blog
  23. “Demystifying the term PROCESS: A verb that can be counted” – LinkedIN blog
  24. “Demystifying the term PROCESS: 10 requirements” – LinkedIN blog
  25. “Architect, stick to your trade!” LinkedIN blog
  26. “PTO –  the new pandemic” – blog op LinkedIN blog
  27. “Framework mapping – a toy for consultants” – LinkedIN blog
  28. “Tool selection: blindfolded or new spectacles?” – LinkedIN blog
  29. “Why user errors are not incidents” – LinkedIN blog
  30. “Has architecture taken the wrong turn?” – LinkedIN blog
  31. “Compliance to ISO: the world upside down” – LinkedIN blog
  32. “Make Enterprise Service Management simple with USM” – LinkedIN blog
  33. “Service”: 100+ horryfying definitions– LinkedIN blog
  34. Devil’s triangles in Service management, and how to get rid of thems – LinkedIN blog
  35. The CIO Office and the PMO are dead… long live the SMO! – LinkedIN blog
  36. “MTBF – MTRS – MTBSI – MTTR? Where have they gone?” – LinkedIN blog
  37. “Enterprise Service Management: the tool provider’s new cash cow” – LinkedIN blog
  38. On ITIL, VeriSM, IT4IT, IT-CMF, practices and principles… – LinkedIN blog
  39. Who will beat ITIL? – blog op LinkedIn – LinkedIN blog
  40. ITSMF-NL, R.I.P – LinkedIN blog
  41. The run-away syndrom of IT people – LinkedIN blog
  42. 8] Practical goals of s Service Management Method – LinkedIN blog
  43. [7] The SMM deployment: formal, light or DIY – LinkedIN blog
  44. [6] Deliverables of a Service Management Method – LinkedIN blog
  45. [5] Deploying a Service Management Method – LinkedIN blog
  46. [4] Elements of a Service Management Method – LinkedIN blog
  47. [3] Context and Mission of a Service Management Method – LinkedIN blog
  48. [2] The origin of Service Management methods – LinkedIN blog
  49. [1] Introducing a Service Management Method – LinkedIN blog
  50. SIAM is a hoax – ROUND 2 – LinkedIN blog
  51. SIAM is a hoax – LinkedIN blog
  52. ITIL tools: the fig leaf of the IT manager – LinkedIN blog
  53. ISO makes a mess of (IT) Service Management – LinkedIN blog 2015
  54. Is IT4IT the next threat to the IT Management market? – LinkedIN blog 2015
  55. The wrong end of the stick – LinkedIN blog 2014
  56. ITIL, or rather ITSL, or even ITSML – blog LinkedIn 2014 – LinkedIN blog
  57. Shared Service Centers versus Multi-Disciplinary Service Units – LinkedIN blog 2014
  58. ITIL process templates – a contradictio in terminis – LinkedIN blog 2014
  59. SLA or BLA. Or would you prefer ISA – LinkedIN blog 2014
  60. What is Gartner saying about ITIL these days – LinkedIN blog 2014
  61. Is ITIL only about infrastructure management – Guidance and misguidance  – ITSM Portal blog 2014
  62. Project or process – why is it so hard to use both – ITSM Portal blog 2013
  63. Mathematics and IT Management, or What are objectives of COBIT’s management processes – blog ITSM Portal 2013
  64. High Level Design Document and TOGAF – blog ITSM Portal 2013
  65. The Problem management practice… in practice.. – blog ITSM Portal 2013
  66. The one-and-only Change Management process – blog ITSM Portal 2013
  67. Alternatives to ITIL – what are they and how should they be managed – blog ITSM Portal 2013
  68. Paper tigers in ITSM – blog ManageEngine 2012
  69. ITIL and Risk Management – blog ITSM Portal 2012
  70. Will the true ‘service management plan’ rise – blog ITSM Portal 2012
  71. ITIL meets Risk Management – blog ITSM Portal 2011
  72. Need new helpdesk tool – blog ITSM Portal 2011
  73. Is Demand – like Supply – a Service domain or not – ITSM PORTAL 2011
  74. ITIL Lite, Fat, Skinny, or…. – ITSM PORTAL 2011
  75. How practical is RACI, and is there a better alternative – ITSM PORTAL 2011
  76. 20 answers to the challenge Describe ITSM in 140 characters – or less… – ITSM PORTAL 2011
  77. The Security Management Function – Interview HES 2011
  78. What the heck is a Service Request – column ITSM PORTAL 2010
  79. Cobit-ISM cross-reference 2009
  80. Cross Reference ITILV3 MOF4 – White paper for Microsoft and OGC – 2009
  81. Functions and Processes in IT Management – article ITSM Global Best Practice Vol 1 – 2008
  82. PMM – The Process Management Matrix – article Global Best Practice Vol I – 2008
  83. This is not IT Governance – article UPGRADE Vol IX-1 Feb 2008
  84. SAME – Strategic Alignment Model Enhanced – white paper 2007 (also: Dutch edition)
  85. Interview with Jan van Bon – ServiceTalk 2007
  86. ITOCO process model – article 2006
  87. ITSMF-NL publication strategy – article for itSMF Japan 2006
  88. Will Japanese business profit from ITIL – article itSMF 2005
  89. Incident and service request – the same or not – article RTE Russia 2004
  90. Integrated Service Management (ISM) – article World Class ITSM Guide 2000
  91. MIP-Managing the Information Provision – article World Class ITSM Guide 2000
  92. Patching the blind spot in implementation of IT Process models – article World Class ITSM Guide 2000