Articles and blogs

Inform-IT has published articles and blogs on many (IT) service management related topics, in magazines, internet platforms, and other media.
For more articles and blogs in Dutch, swith to Dutch language.

  1. “Another dozen USM Thoughts-of-the-Day (4)” – USM Newsletter
  2. “Another dozen USM Thoughts-of-the-Day (3)” – USM Newsletter
  3. “Another dozen USM Thoughts-of-the-Day (2)” – USM Newsletter
  4. “Another dozen USM Thoughts-of-the-Day (1) “- USM Newsletter
  5. “Breaking free from ITIL’s limitations and costs” – USM Newsletter
  6. “Moving up the USM Value Maturity Model” – USM Newsletter
  7. “Product, service, or goods?” – USM Newsletter
  8. “Layered architecture models are outdated” – USM Newsletter
  9. “Three ways to deal with the concept of data i.r.t. service and management system” – USM Newsletter
  10. “Diagnosing and Treating ‘Islitis’ in Organizations – A New Approach” – USM Newsletter
  11. “Value Streams SOS: a case of the Shiny Object Syndrome” – USM Newsletter
  12. “How USM Principles support an integrated Management Architecture for effective Technology Architecture“- LinkedIN blog
  13. “Demystifying the term value stream” – LinkedIN blog
  14. “ISO says: technology is NOT part of the management system“- LinkedIN blog
  15. “Government as a service provider: high time for cathing up!” – LinkedIN blog
  16. “Unthink – How to become a service maangement architect“- LinkedIN blog
  17. “USM versus ITIL, FitSM, COBIT – key differences“- LinkedIN blog
  18. “How many steering wheels does your car have?“- LinkedIN blog
  19. “The concept of priority” – LinkedIN blog
  20. “Demystifying the term MATURITY: The balance between customer and provider” – LinkedIn blog
  21. “Demystifying the term MATURITY: level 5 -business-driven” – LinkedIN blog
  22. “Demystifying the term MATURITY: level 4 – customer driven” – LinkedIN blog
  23. “Demystifying the term MATURITY: level 3 – service driven” – LinkedIN blog
  24. “Demystifying the term MATURITY: level 2 – system driven” –  LinkedIN blog
  25. “Demystifying the term MATURITY: level 1 – technology driven” – LinkedIN blog
  26. “Demystifying the term MATURITY: The model” – LinkedIN blog
  27. “Demystifying the term PROCESS: Process control” –  LinkedIN blog
  28. “Demystifying the term PROCESS: Efficiency requires non-redundancy” – LinkedIN blog
  29. “Demystifying the term PROCESS: Projects follow processes” – LinkedIN blog
  30. “Demystifying the term PROCESS: The process model” –  LinkedIN blog
  31. “Demystifying the term PROCESS: Sub-processes” – LinkedIN blog
  32. “Demystifying the term PROCESS: Customer-relevant and unique purpose” – LinkedIN blog
  33. “Demystifying the term PROCESS: No practical conditions” – LinkedIN blog
  34. “Demystifying the term PROCESS: A verb that can be counted” – LinkedIN blog
  35. “Demystifying the term PROCESS: 10 requirements” – LinkedIN blog
  36. “Architect, stick to your trade!” LinkedIN blog
  37. “PTO –  the new pandemic” – blog op LinkedIN blog
  38. “Framework mapping – a toy for consultants” – LinkedIN blog
  39. “Tool selection: blindfolded or new spectacles?” – LinkedIN blog
  40. “Why user errors are not incidents” – LinkedIN blog
  41. “Has architecture taken the wrong turn?” – LinkedIN blog
  42. “Compliance to ISO: the world upside down” – LinkedIN blog
  43. “Make Enterprise Service Management simple with USM” – LinkedIN blog
  44. “Service”: 100+ horryfying definitions– LinkedIN blog
  45. Devil’s triangles in Service management, and how to get rid of thems – LinkedIN blog
  46. The CIO Office and the PMO are dead… long live the SMO! – LinkedIN blog
  47. “MTBF – MTRS – MTBSI – MTTR? Where have they gone?” – LinkedIN blog
  48. “Enterprise Service Management: the tool provider’s new cash cow” – LinkedIN blog
  49. On ITIL, VeriSM, IT4IT, IT-CMF, practices and principles… – LinkedIN blog
  50. Who will beat ITIL? – blog op LinkedIn – LinkedIN blog
  51. ITSMF-NL, R.I.P – LinkedIN blog
  52. The run-away syndrom of IT people – LinkedIN blog
  53. 8] Practical goals of s Service Management Method – LinkedIN blog
  54. [7] The SMM deployment: formal, light or DIY – LinkedIN blog
  55. [6] Deliverables of a Service Management Method – LinkedIN blog
  56. [5] Deploying a Service Management Method – LinkedIN blog
  57. [4] Elements of a Service Management Method – LinkedIN blog
  58. [3] Context and Mission of a Service Management Method – LinkedIN blog
  59. [2] The origin of Service Management methods – LinkedIN blog
  60. [1] Introducing a Service Management Method – LinkedIN blog
  61. SIAM is a hoax – ROUND 2 – LinkedIN blog
  62. SIAM is a hoax – LinkedIN blog
  63. ITIL tools: the fig leaf of the IT manager – LinkedIN blog
  64. ISO makes a mess of (IT) Service Management – LinkedIN blog 2015
  65. Is IT4IT the next threat to the IT Management market? – LinkedIN blog 2015
  66. The wrong end of the stick – LinkedIN blog 2014
  67. ITIL, or rather ITSL, or even ITSML – blog LinkedIn 2014 – LinkedIN blog
  68. Shared Service Centers versus Multi-Disciplinary Service Units – LinkedIN blog 2014
  69. ITIL process templates – a contradictio in terminis – LinkedIN blog 2014
  70. SLA or BLA. Or would you prefer ISA – LinkedIN blog 2014
  71. What is Gartner saying about ITIL these days – LinkedIN blog 2014
  72. Is ITIL only about infrastructure management – Guidance and misguidance  – ITSM Portal blog 2014
  73. Project or process – why is it so hard to use both – ITSM Portal blog 2013
  74. Mathematics and IT Management, or What are objectives of COBIT’s management processes – blog ITSM Portal 2013
  75. High Level Design Document and TOGAF – blog ITSM Portal 2013
  76. The Problem management practice… in practice.. – blog ITSM Portal 2013
  77. The one-and-only Change Management process – blog ITSM Portal 2013
  78. Alternatives to ITIL – what are they and how should they be managed – blog ITSM Portal 2013
  79. Paper tigers in ITSM – blog ManageEngine 2012
  80. ITIL and Risk Management – blog ITSM Portal 2012
  81. Will the true ‘service management plan’ rise – blog ITSM Portal 2012
  82. ITIL meets Risk Management – blog ITSM Portal 2011
  83. Need new helpdesk tool – blog ITSM Portal 2011
  84. Is Demand – like Supply – a Service domain or not – ITSM PORTAL 2011
  85. ITIL Lite, Fat, Skinny, or…. – ITSM PORTAL 2011
  86. How practical is RACI, and is there a better alternative – ITSM PORTAL 2011
  87. 20 answers to the challenge Describe ITSM in 140 characters – or less… – ITSM PORTAL 2011
  88. The Security Management Function – Interview HES 2011
  89. What the heck is a Service Request – column ITSM PORTAL 2010
  90. Cobit-ISM cross-reference 2009
  91. Cross Reference ITILV3 MOF4 – White paper for Microsoft and OGC – 2009
  92. Functions and Processes in IT Management – article ITSM Global Best Practice Vol 1 – 2008
  93. PMM – The Process Management Matrix – article Global Best Practice Vol I – 2008
  94. This is not IT Governance – article UPGRADE Vol IX-1 Feb 2008
  95. SAME – Strategic Alignment Model Enhanced – white paper 2007 (also: Dutch edition)
  96. Interview with Jan van Bon – ServiceTalk 2007
  97. ITOCO process model – article 2006
  98. ITSMF-NL publication strategy – article for itSMF Japan 2006
  99. Will Japanese business profit from ITIL – article itSMF 2005
  100. Incident and service request – the same or not – article RTE Russia 2004
  101. Integrated Service Management (ISM) – article World Class ITSM Guide 2000
  102. MIP-Managing the Information Provision – article World Class ITSM Guide 2000
  103. Patching the blind spot in implementation of IT Process models – article World Class ITSM Guide 2000