Inform-IT, Knowledge Center for Service Management, develops, promotes and distributes knowledge in the field of service management.

On behalf of the SURVUZ Foundation, Inform-IT performs management tasks for USM, the Unified Service Management method.

USM provides the blueprint for the sustainable improvement of your services, routines, organization, and tooling.

With no more than 5 processes and 8 workflows, any service organization can improve its routines and its services in a structured approach.

USM is the last step in the evolution of service management systems. With USM, you can easily, quickly, and with low cost, apply the practices of ITIL, COBIT or any other framework.

USM can easily be learned. You can apply USM without the usual big investments of expensive consultants. With a very practical, short training and a set of free templates and other products, the service organization can quickly get in control of its service delivery.

USM can be applied in all disciplines, ranging from  ICT to health care, from building management to security, from telecoms to government.

Inform-IT, the Knowledge Center for Service Management,  supports your deployment of USM with training and knowledge products.

Inform-IT, with its extensive experience in Service Management, is your ideal partner for improving your service organization.

Inform-IT is an accredited partner of the SURVUZ Foundation, and has access to a pool of certified USM experts.