The old way of handling ISO standards is built on the idea that complying with requirements would deliver sustainable improvements. It does not. It only nails down the inefficiencies of your practices. Audits normally start at the side of the requirements (i.e. the practices) where they should have started at the other end of the […]

It seems that most architects are now also designers as well as developers, and spend more energy discussing and describing the technology results than discussing the principles and methods that make architecture. In my world, architecture should start at the beginning, where architecture finds its origin: with principles and methods. Designers then apply the architectural […]

Service management is managing services. If you want to deliver services in a systematic way, you’ll need a management system. The scope of the required management system is often a team, a department, or a business unit. Organizations that extend this scope to the entire organization, the ‘enterprise’, are therefore engaged in enterprise service management […]

“Any idea what a service is?” Just imagine you don’t have a solid answer to that question. Or imagine that different answers are given within your organization… How would you respond to the following question:  “And how do you think you will manage your services?” Anyone who does not have a clear answer to the […]