A phenomenon I’m regularly running into is the SSC, the Shared Service Center. It is an initiative based on the desire to profit from the economy of scale, when two or more organizations are sharing some common, comparable services in a single organization unit. We see this for instance with small municipalities that are confronted […]
Blog by Jan van Bon
My blog posts deal with issues from the field of Service Management. Also read the many articles that have been published elsewhere: choose PUBLICATIONS.
For several years now, I have been publishing articles and blogs exclusively through USM Portal and on LinkedIN.
