USM Boostcamp [English edition]


In 2 intensive days, you will learn how to organize your routines, your tooling and your service organization with no more than five processes and eight workflows, in an easily learnable management system.

The training to get all noses in the same direction during an organizational improvement project or a tool design project. The USM Boostcamp takes from 9 a.m. until 5 p.m. the next day, including an evening program and overnight accommodation.

The USM Boostcamp is ideally suited for IT teams and IT companies: in IT, people are used to structure, quality agreements, and tools to control their routines. In IT,  control is central, because customers are highly dependent on IT facilities. If you want to quickly deploy the usual ITIL or COBIT practices or if you want to meet ISO requirements, you can use USM to make a lightning start. Employees of other facility teams (building management, security, human resources, etc.) are advised to first complete a short introduction training on Facility Management before participating in the USM Boostcamp.

USM is an eye-opener, even for seasoned experts. After USM training, you’ll never see Service Management through the same eyes.

For attendees outside of the Netherlands: no VAT.

Categorie: Training Tags:

If you want to get more out of two days than with a USM Foundation training, you can join a USM Boostcamp.

Target audience

Service organizations that want to get their organization in order can use USM, the Unified Service Management method. USM training deals with the management system of service providers. The participant learns to make practical choices with USM for managing his own organization. These choices are well-founded and easy to understand because they are based on a powerful service management architecture. This creates insight and tranquility in the organization, its management and its routines - which is a precondition for a structural improvement of the organization's performance.


Employees learn to understand each other better with USM. Standardization of routines (across multiple disciplines and organizational units) is now within reach. Supporting tools can be set up more easily and effectively with USM.


USM training emphasizes the process design of the service organization and its routines. After all, processes are the shortest and most efficient way to customer-relevant goals. USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency. The USM Boostcamp follows the content of the USM Foundation Syllabus.

The USM Boostcamp offers the following:

  • two full days plus an evening program
  • full USM Foundation program, but with extra exercises where participants learn to translate the USM method to their own situation, and extra time for discussions
  • USM Foundation exam at the end of the second day, so that you can return to your office with a USM certificate in your pocket
  • stay in a unique training location
  • 1 x overnight stay, 1 x breakfast, 2 x lunch, 1 x dinner, drinks during the aperitif and the evening included


USM knowledge is tested with the USM Foundation Exam. Successful candidates can (with their permission) be registered in the USM Register. The exam is included in the USM Boostcamp. Participants must bring a laptop or tablet to take the online exam.


The USM method is easy to learn. Reading the book “The USM method” in advance promotes the effect of the training. For employees in disciplines where there is limited attention for control and for management systems, an introduction training is recommended. This prior knowledge is sufficiently present in the IT discipline.

Group size

The training is suitable for groups of 6-12 participants.


The USM Boostcamp is delivered in English.


  • "Two intensive but very useful days on USM give a lot of (renewed) insight on how to achieve service excellence. Absolute recommendation. It was inspiring, useful and I enjoyed it!" [IV management consultant]
  • "Great training, thank you very much for that! What an energy and enthusiasm, fantastic experience. I already enjoyed my work so much, now with the USM knowledge, it is even more fun and interesting! I am very happy!!! " [Owner of consultancy organization]
  • "It was great again! Super nice training and great location!" [Service manager of service provider]
  • "One of the best trainings/trainers I have had in my career. Great!" [Management consultant]
  • "Learned a lot." [IT expert]
  • "This training was given with a lot of passion and energy, thanks!" [IT security officer]
  • "Thanks to your passion, the USM boost has also completely landed with me." [ICT team leader]
  • "Thanks for the training; it was great!" [Transition manager]
  • "Thank you for the excellent and practical useful feedback!" [Senior service and process manager]

Dates are agree with the attendees, to fit your agenda.

The USM Boostcamp can be used for all 'secondary' service providers (from IT to building management, from human resources to security and cleaning), but is also suitable for service organizations from the 'primary' domain, including municipalities, telcos, healthcare institutions, etc. Every USM training can be tailored to the client's discipline.

Target domain: Service organizations that want to work in a uniform way,  according to the latest insights, with easily learnable and logical routines.

Organizations that strive for Service Excellence and customer focus, and that want to be able to achieve this with their own employees, without excessive dependence on external consultants, can find a paved way to that goal with USM.

Training programs in Facility Management, Business Administration, HRM, Financial Management, etc., pay very limited attention to concrete management systems. For that reason, employees in those disciplines often have a disadvantage compared to IT employees, where management systems have become very common due to the extreme dependence on IT facilities. Basic knowledge is therefore required to quickly understand the USM method and to reap the benefits. Organizations or participants who do not have this prior knowledge can use an Introduction Training USM for Facility Management, or request a customized version of the training.

Participants in the training are both the managers who are responsible for an organizational improvement project and the employees who have to learn to work in an organization that uses the USM method.

The price of the USM Boostcamp is €1250, no VAT, all in:

  • two full days plus an evening program
  • USM Foundation exam
  • stay in a unique training location
  • 1 x overnight stay
  • 1 x breakfast
  • 2 x lunch
  • 1 x dinner
  • drinks during the aperitif and the evening

I'm interested in the options to take a USM Boostcamp:

Aanvraag USM Boostcamp [English edition]