Overviews of products can help with orientation to the market. Inform-IT manages several products lists at Listly, a social platform for sharing product information. Below is the list of topics. Click on the list of your topic of interest, to see it directly on this site.
Tools:
- ITIL tools – a very popular list of commercial helpdesk tools
- Free Helpdesk tools for ITIL/ITSM – an equally popular list of free (sometimes open source) products
- BPM tools – for publishing your processes, documents, and other components of the quality management
- Enterprise Architecture tools – vfor designing and defining the enterprise architecture
- Open source Enterprise Architecure tools – the toolkit of enterprise architect
- SIEM tools – SIEM combines SIM (security information management) and SEM (security event management) functions
- GRC tools – Governance, Risk & Compliance tools for managing an Information Security Management System (ISMS)
- Management Games and Simulations for ITSM – awareness games for IT management practices and frameworks
- Add-ons for ITIL tools – such as KPIs, process models, and many other add-ons to standard helpdesk tools
Other sources:
- Books on ITIL and ITSM – a shortlist of key titles
- Maturity models – for investigating the maturity of the organization
- Alternatives to ITIL – a list of alternatives to the popular ITIL
And just for fun:
- ITIL bloggers – a long list of the most prominent or interesting bloggers
- ITIL jokes – sometimes, you should be able to have a good laugh about “it”
- Management is… – many different ways of defining “management”
