Expert blogs and news feed.

Rob England, aka the IT Skeptic, delivers his fantastic analysis of the ITIL & ITSM market in his IT Skeptic latform

Great collections of blogs, by approx. 50 expert columnists, on IT management topics

Roman Jouravlev is experienced ITSM trainer and consultant. He has been working in ITSM area since 2002, most of these years in training and education. He has worked in Russia, Ukraine, Georgia, Kazakhstan and other ex-USSR countries. Roman is specialised in adapting international good practices to developing countries as well as promoting professional BOKs and standards.

Engage, connect, collaborate, and co-create with your fellow experts on any ServiceNow products or solutions. Participate in our user groups, expert events, join the ongoing forum discussions in our communities to ask or answer questions.

Sharing the learning points, best practices and ITSM tips from applying experiential learning to help improve YOUR ITSM success

Aale Roos is a member of the EXIN Professional Group. He is a statistician who switched first to IT service business management and from there to IT service management consulting. His areas of expertise are service desks, service support processes, service setrics, ISO 20000 and the Art of making surveys.

Paul is Co-owner of GamingWorks, the company that develops business simulations such as Apollo 13. He is also co-author of the ABC of ICT book on how to address worst practices in ABC (Attitude, Behavior and Culture) in IT. Paul was co-author of the ITIL V2 publication 'Planning to implement Service management' and was on the advisory group for ITIL V3.

A blog about IT Service Management

Thoughts from day-to-day life in ITSM and ITIL (by Vinod Agrasala)

The importance of Service Management from building a strategy to applying best practices with ITIL is paramount in realizing real world, practical implementations. Learn how you can go from strategy to implementation

Practitioner Radio 42 - Becoming A Change Agent Change Agents Leading The Charge For Positive Transformation When you hear or read the term "Change Agent" do you think of images of secret agents working behind enemy lines incognito working toward some secret purpose?

Interesting blog by James Finnister, on ITIL & ITSM topics.

Inspiring Excellence in the world of IT Service Management

As you may know, maturity models and assessments are a cornerstone of many System Integrator service offerings. During my time as a consultant on a number of 'IT transformation' projects in the UK, the companies that I worked for would use maturity assessments as part of their standard go-to-market offerings.

Unzählige Businessprozesse, Datenstrukturen, Applikationen und physische Systeme sind aufs engste miteinander verwoben. Wer kann da noch den Überblick behalten? Ist es überhaupt möglich, dass einzelne Personen noch den Überblick haben? Wenn der Überblick verloren geht sind auf jeden Fall Probleme ... Weiterlesen →

Regular blogs by Glenn O'Donnell

Social Support, Social Media for Service Management, IT Marketing Management and ITSM Consultancy

In preparation for my 'Around ITIL in 30 Analogies' for the LeadIT itSMF-A conference in August, and as I was travelling around the country recently, I decided to work out an analogy for service management, using an airline. Once the Service Design (Package) is completed, we can commence with the Service Transition.

June 11, 2013 This is a first and I loved it. Rob England, the IT Skeptic kindly answered my questions around his latest and truly remarkable Plus! Standard + Case book. [This post did not quite see the light in a DevOps fashion... Now I know that WordPress app publishes posts on the fly.

Jan van Bon ( Inform-IT, The Knowledge Center for Service Management) has been a driving force in the field of IT Service Management for the last 20 years. After a decade of academic research he started his work in IT in the late 1980's, in the Netherlands.

Geoff Harmer, PhD is an independent consultant specialising in IT governance and best practices for IT service management based on COBIT, ITIL, ISO 20000, ISO 38500 and other lesser-known frameworks and standards. He is the principal and founder of Maat Consulting Ltd ( www.maatconsulting.com) and a Fellow of the British Computer Society (FBCS).

Kiran Kumar Pabbathi is an ITIL Process Manager in Shanghai Bizenit Information Technology ( www.bizenit.com). Prior to this he worked as a Project Manager in HP China and India. Kiran has 10 years of IT experience and his expertise is ITIL Consulting, ITAM Consulting, Quality Consulting, Project Management, Oracle IDM Consulting, Test Management, and Technical Writing.

Larry Cooper is a senior consultant and leader with over 30+ years of managerial, product development, business development, training delivery, technology, and operational experience in the public and private sectors in Canada and the USA.

John Clark is the Managing Director of ICCM Solutions in the United States. ICCM is a U.K. based IT Service Management solution provider delivering BPM enabled technology solutions, consultancy and training to a diverse range of small, medium and enterprise wide and global organizations.