Training portfolio

icon-training-100Inform-IT provides top-class training in the field of IT management, sometimes in-house and sometimes open enrollment. As an accredited partner of the SURVUZ Foundation, Inform-IT provides exclusive courses on the USM Method (Unified Service Management).

USM courses are designed for service providers in all facility management sectors (IT, building management, HRM, housing, finance, etc.), for all business domains (telco’s, municipalities, and other service providers) and especially for interdisciplinary service teams (Shared Service Centers) where cooperation is core.

Training courses

Occasionally, and upon request, Inform-IT provides an open enrollment training in the format of an intensive two-and-a-half-day on-site USM Boostcamp (spread over 3 days if you join the online version of the USM Boostcamp). Upon request, Inform-IT provides a Masterclass SLA Revision (to help you move up the maturity ladder).

Inform-IT also delivers the USM Train-the-Trainer and USM Train-the-Coach trainings of seasoned experts who want to understand more about Systems Thinking applied to Service Management, with the architecture of the USM Method.

Your trainer is always Jan van Bon, (co-)author and (co-)developer of 100+ books on IT management and of the USM, ISM, and FSM Methods. He is only available for a few training sessions per year. For broader application of USM training, please refer to accredited USM trainers. Note: all accredited USM trainers work with the same set of certified USM training resources and deploy only certified USM trainers.

Inspiration and introduction sessions

Besides training, Inform-IT also provides inspiration and introduction sessions on IT service management. A client can then determine which topics need to be addressed.

These inspiration and introduction sessions are only available on-demand. For all sessions please contact Inform-IT, or fill in the application form.