As a partner of the SURVUZ Foundation, Inform-IT developed all training in the USM (Unified Service Management) method.

Inform-IT has ended its own USM training activities. Sufficient USM trainers have now been trained to take this over worldwide.

Inform-IT now provides only the exclusive USM master classes and customized sessions..

Masterclass SLA Revision

SLAs (service agreements) still lead to constant ‘hassle’ between customers and providers. The cause is often found in the outdated structure of that SLA and the lack of alignment between the perception of the customer and the thinking of the provider. This can be easily fixed in a one-day USM Masterclass SLA Revision , in which the practical usefulness of USM is demonstrated.

Inspiration and introduction sessions

Inform-IT provides inspiration and introduction sessions on Service Management. A client can then determine which topics need to be addressed. This can be about DevOps, about governance, about insoucing or outsourcing, about tooling, etc. Be surprised with an out-of-the-box approach to complex or strategic issues, and experience how easy work becomes when you can see the forest for the trees again.

Training Text Strategy

A substantively excellent service can come across catastrophically with poor communication. As a training partner of the SURVUZ Foundation and the Foundation for Powerful Words, Inform-IT provides Text Strategy training. With a surprisingly simple approach, professionals can learn to structurally improve the effectiveness of their texts (quotations, SLAs, reports, customer contacts, etc.) according to a methodical working method. The Text Strategy training can be perfectly combined with a USM training course and is delivered by the author of the “Text Strategy” method.

Bookings

For all training courses, go to the detail page in the shop, contact Inform-IT, or fill out the request form.