Bespoke implementation

The implementation method of USM is based on the belief that lasting performance improvements can only be achieved if the organization delivers these with internal staff, in a step by step approach. External support can be used, but only if it is aimed at assisting internal staff in the learning process, so they can learn how to manage their improvements, during and after the implementation phase of the USM method.

A bespoke implementation of the USM method is a supervised project, an internal project manager and an internal tool administrator, supported by an external coach, an external tool expert, and an external quality controller.

The standardized USM implementation method describes the activities that should be addressed subsequently, when applying USM. The approach is based on the combination of maximum involvement of the employees of the organization, and minimal external support in the form of coaching. In this coaching, the transfer of knowledge is core.

During the USM implementation, an organization USM increasingly learns how to apply USM, in a stepwise improvement of the way they work. With USM, the organization has a well-defined dot on the horizon, and the staff is coached in increasingly applying the USM method.

Over time, the organization is able to independently choose and achieve its improvements, using the aids and guidance of the USM method, in a PDCA approach.

The standardized bespoke implementation project takes 4-5 months, after which the standing organization takes full control of the adjusted management system. In the next 5-6 months, the internal project manager acts as the internal coach, and an external coach can provide additional guidance, if required.