ICT regulators and controllers tend to follow a rule-based approach. Although – if asked – they soon enough admit that they actually don’t believe it is the right approach. They would love to see their target audience being so well organized that they can stand up to any test. They know that a rule-based approach […]
Blog by Jan van Bon
My blog posts deal with issues from the field of Service Management. Also read the many articles that have been published elsewhere: choose PUBLICATIONS.
ITIL process templates – a contradictio in terminis?
On a regular base, I run into people looking for “ITIL process templates”. In fact, if you Google for that, you can find an entire market for that product. I still am kind of surprised that this is even possible. Aren’t they all making a fundamental mistake? ITIL is a set of practices (it says […]
SSC versus MDSU: Shared Service Centers versus Multi-Disciplinary Service Units
A phenomenon I’m regularly running into is the SSC, the Shared Service Center. It is an initiative based on the desire to profit from the economy of scale, when two or more organizations are sharing some common, comparable services in a single organization unit. We see this for instance with small municipalities that are confronted […]
