“The ISM Method” describes a revolutionary approach to implement and improve IT Service Management (ITSM) easier, faster, cheaper, and with lasting effects.
While good IT management is getting increasingly important for the business, the advent of ITIL v3 only enlarged the gap between theory and practice. Organizations that claim to work according to ITIL often have barely more than 3 or 4 processes in place, while ITIL describes more than 30 processes. Adding ASL and BiSL brings this figure to over 80 processes. CMMI for Services would cover 24 process areas with many practices. As a consequence, consultants prescribe complex and costly solutions, and every 2-3 years the project is repeated because it didn’t deliver the expected results.
In the book “The ISM Method” the lessons of 30 years of IT service management are used to deal with the chaos and unnecessary complexity. Based on fundamental principles the book describes a clear and compact structured solution where People, Process and Product organize the IT services in an integrated way. This is not done by rebelling against ITIL, ASL, BiSL, CMMI or COBIT, but by rearranging the many valuable elements of these frameworks into a logical structure and closing the existing gaps. Although these principles are explained and substantiated extensively in the book, the solution is very practical, which was proven lately in dozens of cases.
The book describes the introduction method, with a lot of attention for quality assurance and culture change, a comprehensive list of definitions, and an example of a compact process model.
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