The ISM Method - Past, Present and Future of IT Service Management

Inform-IT produced a very exciting new title, on a missing gap in IT Service Management: the implemenation method. Covering best practices from the last two decades as published in well-known resorces like ITIL, MOF, COBIT, ASL, BiSL, the ISM Method finally provides organizations with essential guidance on the introduction and improvement of service organizations.

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