The ISM Method - Past, Present and Future of IT Service Management

The ISM method (Integrated Service Management) is the fastest growing service-focused framework for IT Service Management with an implementation method and support. ISM is already accepted as a standard in the netherlands. ISM is aligned with ITIL and ASL but distinguishes itself by means of structure, simplicity, and applicability, and especially because it's not a reference model but an implementation method. Many organizations work identically with the standardized ISM framework. The combination of framework, implementation method and support enables a swift implementation and measurable successes in practice.

The book "The ISM Method: Past, Present and Future of IT Service Management" was produced in Dutch by Inform-IT, and describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.

About the authors
Wim Hoving has over 20 years of experience in introducing and applying process-driven methods. Bottom-up and in a critical and self-educated way, he constantly improves service management by means of innovative practices, improving the coherence between all available support mechanisms.

Jan van Bon is an internationally renowned expert author, chief editor, and speaker. In a top-down approach, he uses his broad knowledge and analytical approach to select knowledge from familiar and lesser known frameworks, and reformats it into logical methods for practical application.

With this book, the authors try to stimulate the professionalization of IT management. The structure and compactness enable the quick and simple implementation, application and understanding of the ISM method. The authors want to provide a new impetus to ideas about ITSM. But above all, they hope that the book will contribute to the improvement of IT services. After all, that’s what it’s all about.

The book: "The ISM Method" is published initially in Dutch by Academic Service, ISBN: 9789012582308. The book can be ordered at and many other shops. The English translation will be published by TSO later this year.


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