We are happy to invite you to contribute to “First aid for ITSM improvement projects”, a publication of Inform-IT. The book will be published by TSO, the official publisher of ITIL and PRINCE2 books.
The First aid for ITSM improvement projects is a compilation of proven best practice instruments, written for and by ITSM experts. This is a white spot that definitely requires some filling-in. Therefore Inform-IT set up a project to develop a database of instruments that ‘make a difference’ in practice.
Our goal is to select the best 40-50 instruments and present them in a standardized format, to be used by practitioners.
Click here to read the call for chapters and contribute!
This call is closed. The chapters were selected by the Selection Committee. The book is expected to be published in 2013.