ISO 20000 - Una Introducción

This book covers the scope of ISO/IEC 20000 and its basis on the concept of a quality management system.
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in IT Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate compliance with this international standard. (This title is in Spanish but also available in English and Portugese)


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