IT Service Management best practices GOLD EDITION

Since 1996, Inform-IT produced an annual guide on the latest developments in IT Service Management. This Gold Edition includes a selection of the best articles of the latest editions of IT Service Management Best Practices. In 30 articles you'll find examples, frameworks, methods and roadmaps that provide answers to complex IT Management challenges. This book is a valuable reference book full of practical approaches, applicable in your own organization.
Title largely in Dutch.


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