Call for Authors: Roles, responsibilities, skills and competences in IT Service Management

There are lots of publications on IT Service Management (ITSM), but almost none about the organizational aspects of implementing ITSM. Little has been written on organizational design, roles, responsibilities, skills and competences. This is about to change. These topics will be discussed in a new series of book titles especially developed to support the IT manager. The focus for our first 5 publications will be on:

  • Roles, responsibilities, skills and competences in Change Management
  • Roles, responsibilities, skills and competences in Application Management
  • Roles, responsibilities, skills and competences in Incident Management
  • Roles, responsibilities, skills and competences in Security Management
  • Roles, responsibilities, skills and competences in Service Level Management

To make sure that these titles will provide the required content and quality we are looking for a number of both reviewers and authors. If you have substantial experience in either of the topics listed above, please send an email to the chief editor Jan van Bon.

Please specify your experience and whether you would like to contribute as an author or reviewer. Please note that if we receive a high response to this request, we will have to limit the number of participants. Within a few weeks, we will let everyone know how we will proceed.

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=== PROJECT HAS STARTED === AUTHORS AND REVIEWERS HAVE BEEN SELECTED === FIRST BOOK WAS PUBLISHED IN 2012 === OTHERS WIL FOLLOW IN 2013 AND 2014 ===


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