Naast de vele honderden commerciële helpdesktools is er ook een ruime keus aan gratis producten beschikbaar. Sommige daarvan doen in functionaliteit nauwelijks onder voor de ‘grote jongens’, die door hun complexiteit soms contraproductief zijn geworden. De gratis tools hebben meestal het voordeel van eenvoud, naast het voordeel dat ze geen aanschafkosten hebben (beheerkosten hebben ze allemaal).
Kent u een gratis tool die ontbreekt op deze lijst? Voeg hem toe!
Jan van van Bon
Owner
Free helpdesk tools for ITIL & Service management
ITIL/ITSM tools for free. Freeware, Open Source. Also see http://list.ly/list/Cy-itil-tools for commercial solutions.
Source: http://www.itsmportal.com/tools
Powerful and flexible system for Service Management and Asset Management.
TOPdesk supports a predefined baseline to support the ISM Method. We have the solution for the service challenges you face on a daily basis: a complete and free ticketing tool, without restrictions. Better yet, TOPdesk Free was designed with your needs in mind. Get the most out of your valuable resources and provide the best possible support for your colleagues with TOPdesk Free. Covers Call Management, Asset Management, and Self Service Desk.
OTRS
The homepage of the OTRS Project (email management - helpdesk - trouble ticket system). Recieve 5.000 e-mails a day and still be able to handle them ...
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) - GitHub - freescout-helpdesk/freescout: FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
The most complete open source service management software
Your open source tool to manage Helpdesk and IT assets!
Download Free Help Desk Software for IT Pros and SysAdmins. Spiceworks is 100% Free Software – No Trials, Support Fees, or Upsells.
Open source software solutions for CMDB, Service Management and ITSM. Discover powerful ITIL IT Management tools, such as the famous iTop, well beyond conventional HelpDesk, ServiceDesk and Ticketing features, etc.
ClickDesk's helpdesk software is free for one seat with up to 50 calls/chats per month.
Citsmart
Open Source Tool, certified process: Incident Management
Request Fulfillment, Knowledge Management, Service Catalog Management, Service Level Management, Change Management, Release & Deployment Management, Problem Management, Service Asset & Configuration Management
WordPress Advanced Ticket System (WATS) is the ultimate ticketing system for all organizations looking at enhancing their customer relationship experience.
The free edition of ServiceDesk Plus offers you the full functionality of IT Help desk software for managing 25 workstations by one technician. It is a perfect fit for managing Small business.
Help desk software from Helprace allows you to maintain high customer service levels. Free and Paid plans. Excellent for startups that want to monitor customer engagement
Simplify ticketing management with SolarWinds® Web Help Desk® - free help desk software that helps you centralize, automate and streamline your help desk management tasks.
SysAid
Free Help Desk Software by SysAid is the perfect choice for your internal and external IT help desk. Used by over 60,000 organizations in 127 countries.
Free forever for businesses with a one-man helpdesk. Freshdesk's help desk system is free for the first agent & more helpdesk agents can be added for $1 a day per agent.
Your own professional online helpdesk site to help handle your customers' needs.
Free account! Fast setup! Nightly backups!
We provide former users of ((OTRS)) Community Edition (6.0.x) with bugfixes and security fixes for a pretty long time (LTS). Znuny, starting with version 6.1, is our version providing new features.
OTRS Community Edition v6 is one of the few products that was certified for the USM Method, as an Enterprise Service Management product: https://usm-portal.com/certified-tools/?lang=en
OldTurtle's BizSuite is the professional solution for Helpdesk and CRM module for Dotnetnuke portals. Check out the Live Demo and download your Trial License. Freeware edition available!
Liberum Help Desk is free, open source software for tracking your help desk tickets.
Welcome to QuickIntranet: Free Help Desk Software
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. The design of this software comes from ...
OneCMDB
OneCMDB is a CMDB aimed at small and medium sized businesses. OneCMDB can be used as a stand-alone CMDB to keep track of software and hardware assets and their relations. Thanks to its open API:s it can also be a flexible and powerful ...
HotHelpdesk
Web based help desk software and help desk support, Online ticketing software and trouble ticket software
Help Desk Software. Multi-user IT service desk application to increase your support team productivity. Free version available. Drive costs down and productivity up.
Industry best practices Help Desk, ITIL and ITSM Solutions. Free -- Incident, Change, Asset, Project, Service Levels, Purchase Order, Requisition, Reporting, Knowledgebase, Asset, Contact, Service Level Agreements, Notifications, Escalations, ...
