Bookstore

You can use the Van Haren bookshop or any other (ITSMF-UK, Amazon,  Barnes & Noble, etc.) to buy one or more of our global best practice publications. These titles are available all over the world, in up to 16 languages.

You are welcome to use a 20% discount arrangement for all TSO titles, including all ITIL, PRINCE2, and itSMFi titles, through our ITSM PORTAL community. get yourself a free membership of the ITSM PORTAL community and then hit the discount block in the right hand panel. That's all it takes to save a bundle!

We specifically recommend tour latest titles:

Designing and Transforming IT Organizations
The introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.
Published in 2012, through: TSO
Keywords: organization, roles, tasks, responsibilities, change, improvement. Check website and reviews. Discount

The ISM Method: Past, Present and Future of IT Service Management
The book 'The ISM Method: Past, Present and Future of IT Service Management' describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.
Published in 2012, through TSO
Also: LinkedIn group; Sample; Website; Discount

Service Level Management and the Service Manager
This is the second book in the series of books that provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects. It treats the characteristics of the service level management process and the function of service manager, solving the widespread confusion on these two topics.
Published 14 May 2013, through TSO
Also: LinkedIn group; Sample; Discount; includes RACI tables, process role descriptions, etc.
 

 

PDCA for ITIL - Metrics, CSFs and workflows for implementing ITIL practices
Numerous organisations spend their energy and funding on implementing ITIL practices. Most of them spend their time reinventing a wheel that was already created many times before in previous ITIL expeditions.
This book offers, in the style of a cookbook, a step-by-step guide to the implementation of individual ITIL practices, offering practical descriptions, terminology, objectives, workflows, CSFs, KPIs and other measures, in a Plan-Do-Check-Act approach. Order the ebook at TSO.
Also: Sample; Discount 

Information Security Economics
This new title, 'Information Security Economics' explores the economic aspects of information security, whilst explaining how best to work with them, in order to achieve an optimized ROI on security investments. It considers ways in which information security metrics can be utilized to support security initiatives, and how requirements can be prioritized by organizations, in order to maximize returns within a commercial environment which may have limited resources.
Published in 2011, through TSO
Keywords: information security, business case, cost, practice, maturity.  Discount

The FSM method - Process based managing of Business Information Management. [IN DUTCH]
A methodical approach to setting up and managing modern Business Information Management in a fully standardized way.
Published in  2013, through Inform-IT.
Keywords: business information management, organization, roles, tasks, responsibilities, change, improvement.
Sample; Order here; More info
 

 


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